Change in energy retailer rule 2026
- The Energy Market Authority (EMA) has announced changes to the rules governing electricity retailers in Singapore, effective from June 19, 2026. These changes include:
Notification Requirements: Retailers must notify consumers twice about upcoming auto-renewals, with the first notification sent at least 10 business days before contract expiry and the second sent within three days before or on the day of the auto-renewal
Fee Waiver: Retailers will be required to waive early termination fees for consumers wishing to end their contracts within the first 60 days of auto-renewal, up from the previous 30 days.
Communication Methods: Notifications must be sent via mail and mobile communication channels such as SMS, WhatsApp, or via the retailer’s mobile application.
These changes aim to enhance consumer protection and ensure transparency in the electricity market. The new rules will not apply to consumers of SP Group